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Shipping & Returns

Effortless Returns & Shipping: Designed with You in Mind

We want your shopping experience at Vert & Vogue to be exceptional from start to finish! Here's what you need to know about shipping & returns with us:

Styling Boxes

  • We'll curate your personalized box and deliver it to you for a flat $40 shipping and handling fee. After you’ve made your selections, this fee will be included with your final invoice.
  • Easy returns! You'll find a pre-paid return label in your box for your convenience. There is no additional charge for the cost of your return.
  • For new clients, a $75 deposit is required to reserve your items and will be applied towards your final purchase.

Shipping Your In-Store Finds

  • Love something you found in-store but don't want to carry it with you? We offer UPS Ground shipping for a flat rate of $20.
  • Your items will be carefully packed and shipped within 2 business days.
  • Should you need to return an in-store purchase, you have the option to ship the merchandise back using your preferred service, or we can provide a return shipping label for a flat $15 fee.

Returns

  • Full refunds within 14 days of purchase.
  • Store credit within 90 days of purchase.
  • Cash payments will be refunded via check within 48 hours of return of product.
  • Items must be unworn, have original tags attached, and be accompanied by the original receipt.
  • To ensure product quality, skincare, fragrances, candles, and lingerie are final sale.
  • Incorrect or defective items? We'll make it right with a full refund.

Expedited Shipping

Need your items in a hurry? We offer UPS Second Day Air for $40. Additional expedited options upon request.

Other Destinations

Shipping to Alaska, Hawaii, Puerto Rico, P.O. boxes, or rural areas? We utilize USPS Priority Mail for a smooth delivery. We currently don't offer international shipping or shipping to APO/FPO/DPO addresses.

Secure Delivery

For an added layer of security, opt for Signature Upon Delivery for just $5. Please note that we cannot provide refunds or replacements for missing/stolen packages if this option is not selected.

The Gift of Style

Gift-giving made easy! We offer complimentary gift wrapping – just let us know which treasures you'd like wrapped.

Tracking and Taxes

You'll receive a tracking email as soon as your order has shipped. Sales tax applies to in-store purchases or shipments within North Carolina.

We're Here to Help!

Phone: 919-797-2767
Text: 984-244-1024
Instagram DM: instagram.com/vertandvogue
Email: bonjour@vertandvogue.com

We appreciate your trust in Vert & Vogue and look forward to serving you with the utmost care and attention!